Even more, we must adapt to the habits of our customers. If we don’t they will head straight to a competitor who does.
Improve your profitability by implementing internal marketing strategies which are customer service best practices.
Ouch, are you training your employees enough?
Studies have shown that customer service oriented companies outperform their competitors (who are not customer service focused), two to one.
A good listener knows when to listen, when to ask questions, and when to show empathy.
Always thank your customers for their patronage and invite them back.
What Business Are You In? You are in the Customer Service business!
By Daniel C. Felsted Are you grooming your employees to help your business double its sales? Yes, it’s true, you can improve your business by 100% when you train your employees to provide exceptional customer service. Of the customers who decide to stop doing business with you, 68% leave unsatisfied because of an attitude …