Do you have that unique ability to ask the questions no one else is asking? If so, this quote may prove you to be that businessperson with the most valuable of skills. The usual questions consist of questions like, • Do you know how to use illustrator, photoshop, InDesign? • Do you have a reliable vehicle …
The most important marketing lesson I learned at my first job was that “everything is marketing.” I was assigned to make an ad for a magazine. The day it hit the streets we started getting calls. I heard a customer service rep. say, “We aren’t offering that discount.” As I ran over to her desk …
Ouch, are you training your employees enough?
A good listener knows when to listen, when to ask questions, and when to show empathy.
Your customer will recognize your efforts and look forward to doing business with you in the future and frequent your shop more often too.
Always thank your customers for their patronage and invite them back.
What Business Are You In? You are in the Customer Service business!